Families of Deceased Nursing Home Residents Voice Concerns about Center

 Ms.Beulah Mae Jones-Bestman was considered by most to be level-headed. Her younger sister, Gloria Jones-Dykes, remembers how Bestman would talk her down when she was anxious. “She’d say, ‘Gloria, listen. What is wrong with you? Do you see worry on my face?,’” Dykes said. “She said, ‘Until you see worry on my face, you have nothing to worry about.’”

  In the spring of 2017, Bestman, then 73, fell and broke her ankle. After treatment at Crouse Hospital, she was discharged for rehab to Van Duyn Center for Rehabilitation and Nursing at 5075 W. Seneca Turnpike in Syracuse in May, according to medical bills. She never went home. Bestman died in August 2017. Dykes believes her sister’s final months spent at the rehab and nursing facility were painful and humiliating, marked by neglect and unhygienic living conditions at the nursing home.

Dykes, who is 73 and lives in Baldwinsville, New York, is one of many family members and residents at Van Duyn who have raised concerns about the quality of care at the nursing home. Since Feb. 1, 2016, the New York State Department of Health has received more than 500 written complaints about Van Duyn, more than twice the state average per bed.

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